Covid 19 update – office opening and how we are working


Covid 19 update – office opening and how we are working

We want to ensure that our office opening and how we are working is best for the safety of all involved, even though we are all keen to get back to a new normal and see all of you face to face again. Government guidelines remain that we should continue to work from home where possible.

Since the week before the first lockdown we knew that our cloud based systems would allow us all to work from home in pretty much exactly the same way, with the help and support of at least one physical person in the office.

Fran Light, our dedicated Receptionist, often the first person you see or speak to when you contact us, has been that office based person. She has scanned, printed and sent documents that needed to be sent, dealt with all enquiries and held the fort admirably. She was later joined by secretary, Teresa Moss, and on occasion, Office Manager, Magdalena Tutak, Matthew Porter and Gemma Tyrrell, the Wills and Probate team, who found it easier to do some of the work they needed to do in the office. Others have covered for holidays and Ellie Shaw, who has been doing work experience with us during a sandwich year from her law degree, has stepped in fantastically to support the admin needed behind the scenes. We know she is going on to have a very successful career in the future.

Our teams have ensured that our reputation for excellent service was not lost for a second. We are proud of their dedication and that our modern ways of working have proved invaluable in ensuring that we are all safe and well whilst offering our clients the same level of care and attention.

Moving forward we are not rushing to make everyone return and have to wear masks and be stressed about moving around or sharing spaces. However, we understand there are some things that clients need to see us for and you can book in to do the following:

  • ID check or certification
  • Hand in documents that you want a receipt for
  • Collect documents by hand if urgent

If you need any of these services then please contact Fran on 01420 558335 and she will book you in with the right person at the right time. We have put systems in place so that you can carry out most tasks remotely and so do contact us if you are not sure what to do and when. We are here to help and all of our services continue to run as normally as they can.

If you are buying or selling a property then you can also log in to the Perfect Portal app or online portal that gives you constant updates and shows you where you are and what is next. You have no worrying or waiting to find out what is happening – you are in control and can see instantly. We are hoping to extend this service to our other areas of law so watch this space.

We have been overwhelmed with some of the amazing reviews left by our clients during this really difficult time. To receive such feedback when we have all had to adapt to a new world is really reassuring.

Here are just a few examples:

“A big thank you to you and all your team and Fran, for helping me so much in the sale of my property and purchase of my new home. Having not moved house for 33 years and now being on my own, I could not have achieved this move without your expert help. I am now going to pick up the keys to start a new chapter of my life. And I know my late husband would be pleased I will be near to our family. Thank you to you all.”

“Deborah and Dawn were wonderful. They were always there if I needed any advice or had any questions with the sale and purchase of my new home. Professional with the human touch .. I totally recommend them !!!”

And this for our Wills and Probate Department:

During lockdown we have continued to support local and national charities and community programmes such as:

We know how vital these services are and will be more than ever as this pandemic draws to a close and will continue to support those that need us.

If you have any queries or issues you need advice on then please contact us. Don’t be put off by the shut front door of our office – we are like a swan who glides around whilst their feet peddle like crazy underneath!

Call us today to discuss your legal needs on 01240 82881 and thank you for your ongoing support of this very local business.