Client Surveys Reveal Consistent Excellence


Client Surveys Reveal Consistent Excellence

Client Surveys Reveal Consistent Excellence


At Bookers & Bolton we are constantly striving to maintain and improve our customer service and the excellence of our lawyers and their teams.

We are lucky to have clients who feedback their experiences, throughout their matter when we do client survey calls, and at the end when we ask them to complete a full survey.

We share as much of this as we can on Social Media as it is often reassuring for new clients to hear what other people think.  We always act on any advice or areas for improvement and know that, when clients are always happy, we are doing things right!

This was such a specific and lovely review that I thought it only right to share it.

Our clients came in to see Matthew Porter, our Head of Private Client, to make their Wills.

They said:

Matthew was fantastic.  He took  time to go through our options and explain what was necessary from a Will point of view – and WHY.  Wills were drafted quickly and when we came in to sign he was brilliant with our 2 year old who also had the chance to sign a piece of paper that was witnessed.  Really very pleased with the service received.  Will be back for future requirements.

We are so proud of our team and delighted that clients leave so happy with our service.

If you would like to experience the Bookers & Bolton way then contact us today on 01420 82881 to make an appointment.  If you have your Will stored with another firm then bring it to us and we will offer a free half hour review followed by lifelong free storage.