A Day in the Life of Cindy Dando: Conveyancer


A Day in the Life of Cindy Dando: Conveyancer

This week (20th-24th March 2023) marks the first-ever National Conveyancing Week in the UK. With that, Bookers & Bolton are giving you an insight into a typical day for each of our conveyancing staff. 

As any conveyancer will agree, no two days are ever the same. Luckily, Bookers & Bolton Solicitors use technology that enables me to work entirely paperless from my home in Wales. I, therefore, have a short commute to my desk just before 9 am!

What is a conveyancer?

My first task of the day (after coffee, of course) is to log in to the portals/websites I use daily and have a quick check of any overnight emails. All emails are saved to our case management system, Leap, and a task set to respond or action.  I try to keep my inbox clear and not use it as a ‘to-do’ list, as I think it’s important to keep a clear head. I use Leap to set myself tasks and reminders, whilst use my outlook calendar is best to record completions and meetings/training sessions.

Aside from the never-ending stream of emails, my day can involve preparing and issuing draft contract paperwork, title reviews, raising enquiries, drafting reports, as well as the most important part – dealing with exchange of contracts and completions.

What do you enjoy most about your job?

Inevitably, issues sometimes crop up on file, or I need to set aside some time to conduct a full file review or draft a detailed title report. As Bookers & Bolton focus on quality over quantity, we build four hours of ‘protected time’ into our week. This time is free from calls and emails and allows me to focus uninterrupted on tasks, indirectly benefitting our clients as they can be assured that we do have time and resources to focus on providing that quality conveyancing service. I know how easy it is to get completely submerged in a title review or replying to emails. Bookers & Bolton actively encourage us to take regular screen breaks. To ensure I take them, I set a timer on my mobile phone to take a quick movement/screen break every half an hour. Bookers & Bolton provided me with a desk converter that allows me to stand up at my desk and work (particularly useful if I am in the middle of something urgent or technical), and this has really helped with my physical health and any issues that can be caused by sitting for long periods at a desk.

What are the benefits of remote working?

I have a supportive team of assistants and colleagues. As some of the team work remotely and some from the office, we have a short half-hour video meeting three times a week that allows us to share knowledge and generally stay connected.  I look forward to these meetings as we have a great team, and this always has a positive impact on my day. As much as I love working remotely and the benefits that it brings, it is also really important to stay connected to colleagues throughout the week.

Bookers & Bolton have a flexible working policy that supports and encourages a good work-life balance, but I try to stick to the core 9-5 hours. I wind down my day by preparing for the next day – I ensure tasks are set and my calendar updated. I can then log off for the day knowing that I’m all set for the next day, which helps me to mentally switch off from work for the evening.